FAQs

 


How do I receive a confirmation email?
Upon successfully submitting an online registration, each camper will receive an automatic email securing their spot in camp. Please make sure your email is spelled correctly as this is the camps main form of communication. There may be a chance that our email has landed in your spam folder.


What should I do if I can't attend my session?
Please notify the camp immediately if you are unable to attend.

See Refund Policy Below.


What about Refunds?

  • Per camp policy, $150 deposit is non-refundable for any reason at any time, no exceptions! You must give more than 5 days notice of cancellation from the start of your camp date to receive refund minus the deposit.
  • Camp merchandise may not be returned for refunds or camp credit
  • There are no refunds for a "no show" or if a camper leaves early due to homesickness
  • There are no refunds once a session has started
  • Campers who cancel their camp session due to medical reasons have 2 weeks from the date of cancellation to submit a physician's note to the camp. No refund allowed after the 2 week grace period.

How are refunds processed?
If payment was made by credit card, funds will distributed back to your card within 5-7 business days. If payment was made by check or money order, refund check will be distributed by The University of Texas accounting department, up to 6 six weeks from the date refund was requested.


Are all of your camps overnight camps?
No, all of our camps are open to day campers.


We need to pay our balance. How can we do that?                                                                   Payments may be made online through your account or by check. Click here for Online Account.


What is the tax id for the camp?
The University of Texas TAX ID No. 74-6000-203


What's a typical day like?
Please click HERE for sample schedule. Schedules are at the discretion of camp director and may be subject to change.


Do you have an athletic trainer on call?
Yes, a licensed athletic trainer is present and available at all times throughout the duration of the camp session.


What about camp supervision?
All instructors will go through an extensive background check and child protection training through The University of Texas at Austin. Adult supervision is provided 24-hours, including on-court, outside activities, and dorms. Parents will have directors contact information and may call or email at anytime.


What about roommate requests?
Roommate requests may be made through the online registration application. We do our best to assign compatible roommates based on age. Roommate requests must match and are not coed (boys must room with boys and girls with girls).


What is my camper allowed to bring?
We recommend your camper brings the necessities for camp. You may find the checklist under the What To Bring tab. Your camper may be brings snacks/drinks as each dorm room is equipped with a refrigerator. Cell phones are permitted but camp recommends limited use as it may lead to home sickness. Campers will have opportunities to purchase additional food items and/or memorabilia from local stores near campus.


What is my camper not allowed to bring?
We recommend campers not bring valuable items i.e. portable televisions, ipads, laptops and excessive amounts of cash. Rule of thumb - If you have to think twice about bringing it, best to leave it at home. The camp is not responsible for the loss or theft of items and/or money.